FAQS
Orders
How do I track my order?
Can I cancel or modify my order after it has been placed?
What should I do if I receive a damaged or incorrect item?
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
We understand that sometimes plans change! If you'd like to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes after an order is placed—especially if it has already been processed or shipped—we’ll do our best to accommodate your request.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Shipping
What are your shipping options?
Do you ship internationally?
How do I qualify for free shipping?
We currently offer the following shipping options:
Economy Shipping – Our most budget-friendly option. Delivery typically takes[5–8 business days. Great if you're not in a rush!
Standard Shipping – A faster option with delivery in approximately 3–4 business days. Ideal for getting your order a bit sooner.
Yes, we do ship internationally. Please note that shipping rates and delivery times may vary depending on the destination country. Any customs duties or taxes are the responsibility of the recipient.
At the moment, we do not offer free shipping.
We're always working to improve our services, so stay tuned—this may change in the future!
Returns
What is your return policy?
How do I return an item?
Will I have to pay for return shipping?
Our return policy allows you to return items within 14 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.